For most of us, teamwork is a part of everyday life. Whether it's at home, in the community, or at work, we are often expected to be a functional part of a performing team. Having a strong team will benefit any organization and will lead to more successes than not.
The Teamwork And Team Building workshop will encourage participants to explore the different aspects of a team, as well as ways that they can become a top-notch team performer. Your participants will be given the details and concepts of what makes up a team, and what factors into being a successful team and team member.
OBJECTIVES
- Describe the concept of a team, and its factors for success
- Explain the four phases of the Tuckman team development model and define their characteristics
- List the three types of teams
- Describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing)
- Discuss the uses, benefits and disadvantages of various team-building activities
- Describe several team-building activities that you can use, and in what settings
- Follow strategies for setting and leading team meetings
- Detail problem-solving strategies using the Six Thinking Hats model -- and one consensus-building approach to solving team problems
- List actions to do -- and those to avoid -- when encouraging teamwork
COURSE OUTLINE
- Module One: Getting Started
- Module Two: Defining Success
- Module Three: Types of Teams
- Module Four: The First Stage of Team Development – Forming
- Module Five: The Second Stage of Team Development – Storming
- Module Six: The Third Stage of Team Development – Norming
- Module Seven: The Fourth Stage of Team Development – Performing
- Module Eight: Team Building Activities
- Module Nine: Making the Most of Team Meetings
- Module Ten: Solving Problems as a Team
- Module Eleven: Encouraging Teamwork
- Module Twelve: Wrapping Up
- Teacher: DexLearn Support
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvelous instrument for quick reference and utilization. Strategies and procedures are a vital connection between the company's vision and its everyday operations.
OBJECTIVES
- Organize a binder
- Develop procedures
- Prepare checklists
- Understand succession planning
- Collect the correct tools
COURSE OUTLINE
- Module One: Getting Started
- Module Two: Why Your Office Needs Administrative Procedures
- Module Three: Gathering the Right Tools
- Module Four: Identifying Procedures to Include
- Module Five: Top Five Procedures to Record
- Module Six: What to Include in Your Binder (I)
- Module Seven: What to Include in Your Binder (II)
- Module Eight: Organizing Your Binder
- Module Nine: What Not to Include in the Procedure Guide
- Module Ten: Share Office Procedure Guide
- Module Eleven: Successfully Executing the Guide
- Module Twelve: Wrapping Up
- Teacher: DexLearn Support
- Teacher: DexNova Learning Support
Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business
runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently,
manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.
OBJECTIVES
- Getting Organized
- Manage their time more effectively
- Prioritize their time so they can get it all done.
- Complete Special Tasks
- Verbal Communication Skills
- Non-Verbal Communication Skills
- Empowering Yourself
- Deal better with their managers
- Taking Care of Yourself is a priority
COURSE OUTLINE
- Module One: Getting Started
- Module Two: Getting Organized (I)
- Module Three: Getting Organized (II)
- Module Four: Managing Time
- Module Five: Getting It All Done On Time
- Module Six: Special Tasks
- Module Seven: Verbal Communication Skills
- Module Eight: Non-Verbal Communication Skills
- Module Nine: Empowering Yourself
- Module Ten: The Team of Two
- Module Eleven: Taking Care of Yourself
- Module Twelve: Wrapping Up
- Teacher: DexLearn Support
- Teacher: DexNova Learning Support
Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.
Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!
OBJECTIVES
- Understand basic accounting terminology.
- Identify the differences between the cash and accrual accounting methods.
- Keep track of your business by becoming familiar with accounts payable and accounts receivable.
- Use a journal and general ledger to document business financials.
- Utilize the balance sheet.
- Identify different types of financial statements.
- Uncover the reasons for and actually create a budget.
- Be familiar with internal and external auditing.
COURSE OUTLINE
- Module One: Introduction
- Module Two: Basic Terminology (I)
- Module Three: Basic Terminology (II)
- Module Four: Accounting Methods
- Module Five: Keeping Track of Your Business
- Module Six: Understanding the Balance Sheet
- Module Seven: Other Financial Statements
- Module Eight: Payroll Accounting / Terminology
- Module Nine: End of Period Procedures
- Module Ten: Financial Planning, Budgeting and Control
- Module Eleven: Auditing
- Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: ₦20,000
Facilitator: DexNova Consulting
- Teacher: Adewole Oriade
- Teacher: DexNova Learning Support
Money matters can be intimidating for even the smartest people. However, having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBIT, GAAP, and extrapolation join the conversation, you'll want to know what people are talking about, and you'll want to be able to participate in the discussion.
The Budgets And Financial Reports workshop will give you a solid foundation in finance. We'll cover topics like commonly used terms, financial statements, budgets, forecasting, purchasing decisions, and financial legislation.
OBJECTIVES
- Identify financial terminology
- Understand financial statements
- Identify how to analyze financial statements
- Understand budgets
- How to make budgeting easy
- Understand advanced forecasting techniques
- Understand how to manage the budget
- Identify How to make smart purchasing decisions
- Identify the legal aspects of finances
OUTLINE
- Module One: Getting Started
- Module Two: Glossary
- Module Three: Understanding Financial Statements
- Module Four: Analyzing Financial Statements (I)
- Module Five: Analyzing Financial Statements (II)
- Module Six: Understanding Budgets
- Module Seven: Budgeting Made Easy
- Module Eight: Advanced Forecasting Techniques
- Module Nine: Managing the Budget
- Module Ten: Making Smart Purchasing Decisions
- Module Eleven: A Glimpse into the Legal World
- Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: ₦20,000
Facilitator: DexNova Consulting
- Teacher: DexNova Learning Support
Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.
The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participates with that extra benefit in the business world that a lot of people are losing.
OBJECTIVES
- Gain better awareness of common spelling and grammar issues in business writing.
- Review basic concepts in sentence and paragraph construction.
- Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
- Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
- Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
- Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
- Define proofreading and understand techniques in improving proofreading skills.
- Define peer review and list ways peer review can help improve business writing skills.
- List guidelines in printing and publishing business writing.
OUTLINE
- Module One: Getting Started
- Module Two: Working with Words
- Module Three: Constructing Sentences
- Module Four: Creating Paragraphs
- Module Five: Writing Meeting Agendas
- Module Six: Writing E-mails
- Module Seven: Writing Business Letters
- Module Eight: Writing Proposals
- Module Nine: Writing Reports
- Module Ten: Other Types of Documents
- Module Eleven: Proofreading and Finishing
- Module Twelve: Wrapping Up
Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: ₦20,000
Facilitator: DexNova Consulting
- Teacher: DexNova Learning Support
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers while retaining your current cliental. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
OBJECTIVES
- Define and understand call center strategies.
- Identify different types of buying motivations.
- Create SMART Goals.
- Familiarize myself with strategies that sharpen effective communication.
- Use proper phone etiquette.
- Set benchmarks.
COURSE OUTLINE
- Module One: Getting Started
- Module Two: The Basics (I)
- Module Three: The Basics (II)
- Module Four: Phone Etiquette
- Module Five: Tools
- Module Six: Speaking Like a Star
- Module Seven: Types of Questions
- Module Eight: Benchmarking
- Module Nine: Goal Setting
- Module Ten: Key Steps
- Module Eleven: Closing
- Module Twelve: Wrapping Up
- Teacher: DexLearn Support
- Teacher: DexNova Learning Support
Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.
The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.
OBJECTIVES
- List the steps necessary for preparing a change strategy and building support for the change
- Describe the WIFM – the individual motivators for change
- Use needed components to develop a change management and communications plans, and to list implementation strategies
- Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
- Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
- Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
- Use strategies for aligning people with a change, appealing to emotions and facts
- Describe the importance of resiliency and flexibility in the context of change.
COURSE OUTLINE
- Module One: Getting Started
- Module Two: Preparing for Change
- Module Three: Identifying the WIFM
- Module Four: Understanding Change
- Module Five: Leading and Managing the Change
- Module Six: Gaining Support
- Module Seven: Making it All Worthwhile
- Module Eight: Using Appreciative Inquiry
- Module Nine: Bringing People to Your Side
- Module Ten: Building Resiliency
- Module Eleven: Building Flexibility
- Module Twelve: Wrapping Up
- Teacher: DexLearn Support
- Teacher: DexNova Learning Support
In recent years, tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers' job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.
The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.
OBJECTIVES
- Describe the implications of different aspects of Human Resource Management on your daily responsibilities
- Define human resources terms and subject matter
- Recruit, interview, and retain employees more effectively
- Follow up with new employees in a structured manner
- Be an advocate for your employees’ health and safety
- Provide accurate, actionable feedback to employees
- Act appropriately in situations requiring discipline and termination
- Identify three areas for further development within the Human Resources field as part of a personal action plan
COURSE OUTLINE
- Module One: Getting Started
- Module Two: Human Resources Today
- Module Three: Recruiting and Interviewing
- Module Four: Retention and Orientation
- Module Five: Following Up With New Employees
- Module Six: Workplace Health & Safety
- Module Seven: Workplace Bullying, Harassment, and Violence
- Module Eight: Workplace Wellness
- Module Nine: Providing Feedback to Employees
- Module Ten: Disciplining Employees
- Module Eleven: Terminating Employees
- Module Twelve: Wrapping Up
- Teacher: DexLearn Support
- Teacher: DexNova Learning Support