Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors. By making the administrative office a priority, you will establish clear policies and procedures with employee understanding and buy-in, which ensures that your work environment runs smoothly.
With our Administrative Office Procedures workshop, your participants will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting.  It is also a marvelous instrument for quick reference and utilization.  Strategies and procedures are a vital connection between the company's vision and its everyday operations.    

OBJECTIVES

• Organize a binder
• Develop procedures
• Prepare checklists
• Understand succession planning
• Collect the correct tools

COURSE OUTLINE

• Module One: Getting Started
• Module Two: Why Your Office Needs Administrative Procedures
• Module Three: Gathering the Right Tools 
• Module Four: Identifying Procedures to Include 
• Module Five: Top Five Procedures to Record 
• Module Six: What to Include in Your Binder (I) 
• Module Seven: What to Include in Your Binder (II) 
• Module Eight: Organizing Your Binder 
• Module Nine: What Not to Include in the Procedure Guide 
• Module Ten: Share Office Procedure Guide 
• Module Eleven: Successfully Executing the Guide 
• Module Twelve: Wrapping Up 

Numbers! Numbers! Numbers! Wherever you go, you are bound to see them. On addresses, license plates, phones, prices, and of course, money! Numbers connect us all to each other in many more ways than we might imagine. Essentially, our world revolves around numbers.

Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. For those of you who have already recognized and appreciate the impact that numbers actually have on just about everything, you deserve a cookie. Welcome to Basic Bookkeeping!

OBJECTIVES

• Understand basic accounting terminology.
• Identify the differences between the cash and accrual accounting methods.
• Keep track of your business by becoming familiar with accounts payable and accounts receivable.
• Use a journal and general ledger to document business financials.
• Utilize the balance sheet.
• Identify different types of financial statements.
• Uncover the reasons for and actually create a budget.
• Be familiar with internal and external auditing. 

COURSE OUTLINE

• Module One: Introduction                            
• Module Two: Basic Terminology (I)                      
• Module Three: Basic Terminology (II)                    
• Module Four: Accounting Methods                    
• Module Five: Keeping Track of Your Business             
• Module Six: Understanding the Balance Sheet            
• Module Seven: Other Financial Statements             
• Module Eight: Payroll Accounting / Terminology          
• Module Nine: End of Period Procedures                
• Module Ten: Financial Planning, Budgeting and Control    
• Module Eleven: Auditing                               
• Module Twelve: Wrapping Up 

Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: ₦20,000

Facilitator: DexNova Consulting 

Writing is a key method of communication for most people, and it's one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace. 

The Business Writing workshop will give your participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide your participates with that extra benefit in the business world that a lot of people are losing.

OBJECTIVES

• Gain better awareness of common spelling and grammar issues in business writing.
• Review basic concepts in sentence and paragraph construction.
• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.
• Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.
• Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.
• Define proofreading and understand techniques in improving proofreading skills.
• Define peer review and list ways peer review can help improve business writing skills.
• List guidelines in printing and publishing business writing.

OUTLINE 

• Module One: Getting Started
• Module Two: Working with Words
• Module Three: Constructing Sentences
• Module Four: Creating Paragraphs 
• Module Five: Writing Meeting Agendas 
• Module Six: Writing E-mails
• Module Seven: Writing Business Letters 
• Module Eight: Writing Proposals
• Module Nine: Writing Reports
• Module Ten: Other Types of Documents 
• Module Eleven: Proofreading and Finishing
• Module Twelve: Wrapping Up

Access Duration: 1 Month
PDUs Available: 10 PDUs
Course Fee: ₦20,000

Facilitator: DexNova Consulting 

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your participants will gain some valuable skills through this workshop.

The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

OBJECTIVES

• List the steps necessary for preparing a change strategy and building support for the change
• Describe the WIFM – the individual motivators for change
• Use needed components to develop a change management  and communications plans, and to list implementation strategies
• Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
• Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
• Describe the four states of Appreciative Inquiry, its purposes, and sample uses in case studies
• Use strategies for aligning people with a change, appealing to emotions and facts
• Describe the importance of resiliency and flexibility in the context of change.

COURSE OUTLINE

• Module One: Getting Started
• Module Two: Preparing for Change 
• Module Three: Identifying the WIFM
• Module Four: Understanding Change
• Module Five: Leading and Managing the Change
• Module Six: Gaining Support
• Module Seven: Making it All Worthwhile
• Module Eight: Using Appreciative Inquiry
• Module Nine: Bringing People to Your Side
• Module Ten: Building Resiliency
• Module Eleven: Building Flexibility 
• Module Twelve: Wrapping Up

Through our Business Acumen workshop your participants will improve their judgment and decisiveness skills. Business Acumen is all about seeing the big picture and recognizing that all decisions no matter how small can have an effect on the bottom line. Your participants will increase their financial literacy and improve their business sense. 

Business Acumen will give your participants an advantage everyone wishes they had. The workshop will help your participants recognize learning events, manage risk better, and increase their critical thinking. Business Acumen has the ability to influence your whole organization, and provide that additional edge that will lead to success.

OBJECTIVES

• Know how to see the big picture
• Develop a risk management strategy
• Know how to practice financial literacy
• Develop critical thinking
• Practice management acumen
• Find key financial levers

COURSE OUTLINE

• Module One: Getting Started
• Module Two: Seeing the Big Picture
• Module Three: KPIs (Key Performance Indicators)
• Module Four: Risk Management Strategies
• Module Five: Recognizing Learning Events
• Module Six: You Need to Know These Answers and More
• Module Seven: Financial Literacy (I)
• Module Eight: Financial Literacy (II)
• Module Nine: Business Acumen in Management
• Module Ten: Critical Thinking in Business
• Module Eleven: Key Financial Levers
• Module Twelve: Wrapping Up

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

You met someone important and had no idea what to say or do?
You spilled soup all over yourself at an important business event?
You showed up at an important meeting under or overdressed?

Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.

OBJECTIVES

• Define etiquette and provide an example of how etiquette can be of value to a company or organization.
• Understand the guidelines on how to make effective introductions.
• Identify the 3 C’s of a good impression.
• Understand how to use a business card effectively.
• Identify and practice at least one way to remember names. 
• Identify the 3 steps in giving a handshake. 
• Enumerate the four levels of conversation and provide an example for each.
• Understand place settings, napkin etiquette and basic table manners.
• Understand the meaning of colors in dressing for success.
• Differentiate among the dressy casual, semi-formal, formal and black tie dress code.

COURSE OUTLINE

• Module One: Getting Started
• Module Two: Understanding Etiquette
• Module Three: Networking for Success 
• Module Four: The Meet and Greet
• Module Five: The Dining in Style  
• Module Six: Eating Out
• Module Seven: Business Email Etiquette
• Module Eight: Phone Etiquette
• Module Nine: The Written Letter  
• Module Ten: Dressing for Success 
• Module Eleven: International Etiquette 
• Module Twelve: Wrapping Up

Writing and communication skills have degraded with more and more people communicating through email and instant messaging. Developing writing skills is still important in the business world as is creating proper documents (such as proposals, reports, and agendas) giving you that extra edge in the workplace. 

The Collaborative Business Writing workshop will give your participants the knowledge and skills to collaborate with others and create that important document. Your participants will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide your participants with that extra benefit in the business world that a lot of people are losing.

OBJECTIVES

• Define collaborative business writing
• Know different types of collaborative writing
• Know how to collaborate with team members
• Learn methods of handling conflict in writing
• Build collaborative writing teams

COURSE OUTLINE

• Module One: Getting Started
• Module Two: What is Collaborative Business Writing?
• Module Three: Types of Collaborative Business Writing 
• Module Four: Collaborative Team Members
• Module Five: Collaborative Tools and Processes
• Module Six: Setting Style Guidelines
• Module Seven: Barriers to Successful Collaborative Writing
• Module Eight: Overcoming Collaborative Writing Barriers
• Module Nine: Styles of Dealing with Conflict
• Module Ten: Tips for Successful Business Writing Collaboration
• Module Eleven: Examples of Collaborative Business Writing 
• Module Twelve: Wrapping Up

We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.

OBJECTIVES

• Understand the components of critical thinking
• Utilize non-linear thinking
• Use logical thinking
• Recognize what it means to be a critical thinker
• Evaluate information using critical thinking skills
• Identify the benefits of critical thinking
• Revise perspective, when necessary
• Comprehend problem solving abilities

COURSE OUTLINE

• Module One: Getting Started
• Module Two: Components of Critical Thinking
• Module Three: Non-Linear Thinking 
• Module Four: Logical Thinking  
• Module Five: Critical Thinkers (I) 
• Module Six: Critical Thinking (II)  
• Module Seven: Evaluate the Information 
• Module Eight: Benefits of Critical Thinking 
• Module Nine: Changing Your Perspective  
• Module Ten: Problem Solving  
• Module Eleven: Putting It All Together 
• Module Twelve: Wrapping Up 

Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with others, life can be very painful. These skills will provide opportunities and benefits to your participants in their professional and personal lives. 

The Assertiveness And Self-Confidence workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives. These skills will encompass many aspects of your participant's lives and have a positive effect on all of them.

OBJECTIVES

• Define assertiveness and self-confidence, and list the four styles of communication
• Describe the types of negative thinking, and how one can overcome negative thoughts
• Explain the difference between listening and hearing.
• Define the importance of goal setting, and practice setting SMART goals for assertive behavior
• Utilize methodologies for understanding your worth -- and the use of positive self-talk
• List reasons why a pleasing appear
• ance and body language are critical for creating a strong first impression
• Practice sending positive communications phrased as “I-Messages”
• Practice strategies for gaining positive outcomes in difficult interpersonal situations.

COURSE OUTLINE

• Module One: Getting Started
• Module Two: What Does Self-Confidence Mean To You?
• Module Three: Obstacles to Our Goals
• Module Four: Communication Skills
• Module Five: The Importance of Goal Setting
• Module Six: Feeling the Part
• Module Seven: Looking the Part
• Module Eight: Sounding the Part
• Module Nine: Powerful Presentations
• Module Ten: Coping Techniques
• Module Eleven: Dealing with Difficult Behavior
• Module Twelve: Wrapping Up

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.
Once you learn the techniques of true Leadership And Influence Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

OBJECTIVES

• Define “leadership”
• Explain the Great Man Theory
• Explain the Trait Theory
• Understand Transformational Leadership
• Understand the people you lead and how to adapt your leadership styles
• Explain leading by Directing
• Explain leading by Participating
• Explain leading by Delegating
• Kouzes and Posner
• Conduct a personal inventory
• Create an action plan
• Establish personal goals

COURSE OUTLINE

• Module One: Getting Started
• Module Two: The Evolution of Leadership
• Module Three: Situational Leadership
• Module Four: A Personal Inventory 
• Module Five: Modeling the Way  
• Module Six: Inspiring a Shared Vision
• Module Seven: Challenging the Process
• Module Eight: Enabling Others to Act 
• Module Nine: Encouraging the Heart 
• Module Ten: Basic Influencing Skills 
• Module Eleven: Setting Goals
• Module Twelve: Wrapping Up 

• Training videos covering all modules
  
• Downloadable Online study material 
• Chapter Tests
• Simulated practice test
• Video guide of how to file your application
• 40 day study plan to exam
  
• 60 days online course access
  
• 35 contact hours.
  

Access Duration: 2 Month

Course Fee: N90,000

The ITIL® Foundation training allows delegates to gain a comprehensive grounding in the aspects of ITIL® service management. Effective and formal IT Service Management will give an organization a clear view of its IT capabilities. It will give the IT department a clear understanding of the customer's needs, drivers and motivation.
The interlocking IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered.

Upon completion of the ITIL Foundation course, you will:

• Have Basic understanding of the ITIL Framework and also Understand Service Management technology
  
• Learn the overview of the Service Lifecycle ITIL® library
  
• Understand how ITIL can be used to enhance the quality of IT service management within an organization
  
• Be aware of the key areas of the 5 ITIL core books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
  

The training gives you online access for 1 month to Interactive training videos covering all modules.

Access Duration: 2 Months

PDUs Available: 14 PDUs

Course Fee: N35,000 

The ITIL® Foundation training allows delegates to gain a comprehensive grounding in the aspects of ITIL® service management. Effective and formal IT Service Management will give an organization a clear view of its IT capabilities. It will give the IT department a clear understanding of the customer's needs, drivers and motivation.
The interlocking IT Service Management disciplines will allow the needs of the customer to be matched by the capability of the services being offered.

The Demo course gives you limited access to the course content.

Upon completion of the full ITIL Foundation course, you will:

• Have Basic understanding of the ITIL Framework and also Understand Service Management technology
  
• Learn the overview of the Service Lifecycle ITIL® library
  
• Understand how ITIL can be used to enhance the quality of IT service management within an organization
  
• Be aware of the key areas of the 5 ITIL core books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
  

Access Duration: 3 Days

Course Fee: Free

• Training videos covering 2 modules
  
• Downloadable Online study material (Study Notes, Terms and Concepts)
• Chapter Tests

Course Fee: Free

COBIT 5 is the only business framework for the governance and management of enterprise IT. Launched in April 2012, COBIT 5 helps maximize the value of information by incorporating the latest thinking in enterprise governance and management techniques, and provides globally accepted principles, practices, analytical tools and models to help increase the trust in, and value from, information systems.
Learn the importance of an effective framework to enable business value. Delve into the elements of ISACA’s evolutionary framework to understand how COBIT 5 covers the business end-to-end and helps you effectively govern and manage enterprise IT. Developed for anyone interested in obtaining foundation-level knowledge of COBIT, the course explains the COBIT framework and supporting materials in a logical and example-driven approach.

At the conclusion of this course, attendees will understand:

• How IT management issues are affecting organizations
  
• The need for an effective framework to govern and manage enterprise IT
  
• How COBIT meets the requirement for an IT governance framework
  
• How COBIT is used with other standards and best practices
  
• The functions that COBIT provides and the benefits of using COBIT
  
• The COBIT Framework and all the components of COBIT
  
• How to apply COBIT in a practical situation
  

Access Duration: 3 Months

PDUs Available: 30 PDUs

Course Fee: N170,000

Six Sigma Green Belt course focuses on providing students with an understanding of the various Six Sigma tools and techniques useful to improve the production process and minimize defects in the end product with a greater focus on the practical implementation of these tool and techniques in the organization.

Upon completion of the Six Sigma Green Belt course, you will learn how to: 

• Identify project selection and evaluation criteria. 
  
• Plan and execute six sigma projects 
  
• Form and effectively lead a six sigma project team. 
  
• Apply DMAIC (Define, Measure, Analyze, Improve, and Control) and various six sigma tools in process and quality improvement. 
  
• Assess and manage project risk an also avoid pitfalls in implementing six sigma.
  
• Significantly increase profitability through six sigma projects. 
  
• Integrate and enhance innovation and problem solving skill 
  

Prerequisites for the Exam
Preferably Six Sigma Yellow Belt (But Not Mandatory)

The Certified Maintenance & Reliability Professional (CMRP) program is the leading credential for certifying the knowledge, skills and abilities of maintenance, reliability and physical asset management professionals.

The CMRP is the only certification program of its kind accredited by the American National Standards Institute (ANSI), which follows the globally-recognized ISO standards for its accreditation purposes.

The test is a thorough examination of a broad scope of expertise measured against the universal standard. It was developed to assess professionals’ aptitude within the five pillars of the SMRP Body of Knowledge (BoK), which include: Business & Management, Equipment Reliability, Manufacturing Process Reliability, Organization & Leadership, and Work Management.

Deliverable:

• 2 Mock Exams (110 questions each)
  
• 1 Month Access
  
• Course Fee: N10,000 | $33.00
  

This is an initiative that encourages professionals like you to learn new skills and improve their competencies absolutely free of charge.

Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person's career. Your participants will be provided a strong set of skills that will complement their current presentation skill set.

The Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.

OBJECTIVES

• Perform a needs analysis and prepare an outline
• Select presentation delivery methods
• Practice verbal and non-verbal communication skills
• Knock down nervousness
• Develop and use flip charts with color
• Create targeted PowerPoint presentations
• Utilize white boarding for reinforcement
• Describe how video and audio enhance a presentation and list criteria for determining what types to use

Access: 15 Days

Course Fee: FREE

This is an initiative that encourages professionals like you to learn new skills and improve their competencies absolutely free of charge.

In the United States today, women make up half of the workforce. Unfortunately for women, their male colleagues are promoted at a much higher rate. Women offer great work ethnics, and bring something different from men to the workforce, but many times it goes unnoticed.  In this workshop, you will learn about how organizations can develop women leaders, about the benefits of women in organizations, as well as advancements for the future of women. You will learn how women in the workplace cannot only benefit the women themselves, but also your organization as well.

With the Women in Leadership workshop, your participants will learn how women are changing the workforce. Through this workshop, your participants will gain a new perspective on the workforce, and what benefits can come from hiring and promoting women to higher positions.

OBJECTIVES

• Discuss the leadership gap between men and women
• Learn about women in various powerful positions
• Discuss different traits associated with women in management
• Understand the different barriers facing women in leadership positions
• Learn about the benefits of having women in the workforce

Access: 15 Days

Course Fee: FREE

This is an initiative that encourages professionals like you to learn new skills and improve their competencies absolutely free of charge.

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating. 

The Negotiation Skills workshop will give your participants a sense of understanding their opponent and have the confidence to not settle for less than they feel is fair. Your participants will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

OBJECTIVES

• Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
• Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
• Lay the groundwork for negotiation
• Identify what information to share and what to keep to yourself
• Understand basic bargaining techniques
• Apply strategies for identifying mutual gain
• Understand how to reach consensus and set the terms of agreement
• Deal with personal attacks and other difficult issues
• Use the negotiating process to solve everyday problems
• Negotiate on behalf of someone else

Access: 15 Days

Course Fee: FREE

This is an initiative that encourages professionals like you to learn new skills and improve their competencies absolutely free of charge.

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, simple people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. A simple example is parenting. When a child arrives, many parents discover leadership abilities they never knew existed in order to guide and protect their offspring.

Once you learn the techniques of true Leadership And Influence Influence, you will be able to build the confidence it takes to take the

lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

OBJECTIVES

• Define “leadership”
• Explain the Great Man Theory
• Explain the Trait Theory
• Understand Transformational Leadership
• Understand the people you lead and how to adapt your leadership styles
• Explain leading by Directing
• Explain leading by Participating
• Explain leading by Delegating
• Kouzes and Posner
• Conduct a personal inventory
• Create an action plan
• Establish personal goals

Access: 15 Days

Course Fee: FREE